Sajjadur Rahman
Adobe Founders Tower, San Jose, CA 95113
I am a Senior Applied Science Manager at Adobe, where I lead the Evaluation and Continuous Learning charter within Adobe Experience Platform (AEP). My work focuses on building large-scale evaluation frameworks for enterprise-grade agentic systems and enabling continuous learning through scaling supervision and adaptive learning strategies within the Adobe Agent Orchestrator. Previously, I led the Center for Excellence for AI Quality within AEP, helping enable the general availability of Adobe Agent Orchestrator and Agents and leading the quality program for the GA launch of Adobe Brand Concierge.
My work synthesizes techniques from data management, AI, and HCI to design scalable, interactive, and reliable systems that power enterprise AI assistants, enable continual learning in agentic systems, and support AI-assisted collaborative workflows. Prior to Adobe, I was the Founding Research Manager of the Data-AI Symbiosis group at Megagon Labs. I received my PhD from the University of Illinois at Urbana–Champaign, where I worked with Aditya Parameswaran. My work has been published in premier conferences in Databases (SIGMOD and VLDB), HCI (CHI and CSCW), and NLP (EMNLP and NAACL), recognized with awards (best demo award at ICDE 2018), featured in popular technology blogs, and deployed in open-source as well as enterpris systems.
We introduce a scalable and principled methodology for benchmark management, evaluation, error analysis, and continual improvement strategy for an enterprise AI assistant for customer experience orchestration. By adopting this holistic framework, organizations can systematically enhance the reliability and performance of their AI Assistants.
We outline our approaches toward understanding and implementing a more effective agentic workflow in the wild. To achieve the goal, we draw on the cognitive science concepts of System 1 (fast, intuitive thinking) and System 2 (slow, deliberate, analytical thinking.) We instantiate the vision in an open-source plattform for authoring enterprise-grade agentic workflows: Blue.
We built MixTAPE, a mixed-initiative system, for human-AI collaboration for creative tasks with checklists and action plans as the basis for coordination. The tool enabled AI-driven task management for designers, web developers, and customer success managers. Deployed within B12, as of June 2021 (two years since it's launch), MixTAPE has helped create more than 60k todos across more than 2.5k projects.